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SERVICE SUPPORT

Dongguan Wancan Hardware Technology Co., Ltd.


TEL:+86-769-81872760
E-MAIL:info@wancanmould.com
Mobile phone:008613560712532
ADD:No.46 Shangsheng Road, ChangAn Town, Dongguan City, Guangdong Province, China (Zip code 523878)


The company has a strong team of engineering technology, strong responsibility and exquisite technology. Our company establishes a quality assurance system headed by a legal person. The quality inspection department of the board of directors is responsible for the specific quality management of the quality inspection work, according to the standard of ISO9000 quality management, and according to the "total quality management regulations" to make work. All aspects of the process from start up to completion are under inspection, and the inspection records and reports are complete and filed. The after-sales service department carries out the tracking service to the user! In order to create famous brand, raise the reputation of the enterprise and establish the image of the enterprise, we take the spirit of "all pursuit of high quality, customer satisfaction as the tenet", and solemnly promise to you with the principle of "the most favorable price, the most considerate service, the most reliable product quality".
(1) after-sales service commitment
Service tenet: fast, decisive, accurate, thorough and thorough.
Service goal: the quality of service wins the satisfaction of the user
Service efficiency: quickly and efficiently
Service principle: during the warranty period, we will repair the damage caused by the quality of the project free of charge, the damage outside the warranty period, the material provided only for the cost, the damage caused by the buyer's factors, and the materials supplied by the supplier are at the cost price.
In the warranty period, our company's technical personnel visit less than three times a year to investigate users' usage.
(two) after-sale service measures
In order to ensure fast, honest, brand and professional services, we have implemented a series of measures:
1, the general manager personally deal with after sales work, always respond to customer's after-sales needs. Make sure that it is vigorous and not muddy. To ensure that professional service is the first. Brand first!
2, to staff professional training, make every project after service to achieve, no excuse, no conditions, efficient completion of the service, practical for the user to solve the problem.

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